Shipments and returns
Your shipment
If items are in stock then delivery is normally effected well within 7 days.
Items for future dated delivery are normally shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site. We shall also endeavour to notify individual customers of any anticipated or known delays.
Exchanges/Returns
If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered. Notify us by telephone. Call the phone number 01234 270777 with your details. We can then give you an authorisation number. Where applicable, we shall arrange an immediate courier pickup of the parcel. Smaller items should be returned by Royal Mail (along with its original packaging).
If you are returning any item within the seven working day period for any reason other than damaged or incorrect item, the customer will be liable for shipping costs for return of the product.