This website is owned and operated by Close Encounters. Close Encounters is registered in England and Wales under company number 05127525 at the following address:
Close Encounters(Bedford) Ltd,
St Michaels House,
Norton Way South,
Letchworth Garden City,
Hertfordshire,
SG6 1NY
Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions. Close Encounters reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions

Shipping & Delivery

Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Close Encounters will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website. All deliveries will be made to the address that the Customer gives for delivery of the product. Close Encounters reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address or a PO Box. In this event, Close Encounters will inform the Customer as soon as possible. Close Encounters will not be liable to the Customer in the event that Close Encounters is prevented by circumstance from delivering product that the Customer has ordered. The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities.

Privacy & Security

Close Encounters will only collect the Customer’s personal information for legitimate business purposes and will maintain appropriate safeguards to ensure the security and privacy of that information. When the Customer places an order on this site, Close Encounters needs to know the Customer’s name, telephone number, email address, home address and delivery address.

Close Encounters will only use the Customer’s personal information in accordance with the Data Protection Acts of 1984 and 1988. Close Encouters will not pass the Customer’s personal information outside the European Economic Area. Close Encounters will not distribute the Customer’s personal information to any third party with the exception of law enforcement agencies.

Returns & Replacements

The Customer may cancel their order, for any reason and at any time, up to seven working days after the Customer has received their goods. A ‘working day’ means a Monday, Tuesday, Wednesday, Thursday or Friday that is not a Public Holiday. In the event that the Customer wishes to cancel their order, the Customer must inform Close Encounters in writing. Should a customer wish to invoke their right to cancel on any other item, the product must be returned to Close Encounters in its original packaging and in a resalable condition with all seals and wrappings. Should the Customer invoke their right to cancel, the following Terms apply. If Close Encounters has not yet despatched the product, Close Encounters will cancel the Customer’s order and no costs will be charged to the Customer’s account. If Close Encounters has already despatched the product, the Customer undertakes the responsibility to return that product to Close Encounters. In this event, Close Encounters will refund the cost of the item, but will not refund any postal charges paid by the Customer as part of their initial order. The Customer must return the item to Close Encounters within 28 days of receipt to qualify for a refund.

In the event that an item is defective, faulty or sent in error by Close Encounters, the Customer may return the item/s by post, or may contact Close Encounters to arrange a courier to retrieve the item/s. Close Encounters will refund the cost of the item plus the cost of any postal or courier charges paid by the Customer as part of their initial order. If the Customer requires a replacement, Close Encounters will send that replacement to the Customer free of charge. The Customer must return the item to Close Encounters within 28 days of receipt to qualify for a refund.

Ordering

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Close Encounters will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Close Encounters sends is neither a guarantee nor an invoice. A contract between the Customer and Close Encounters will come into existence when Close Encounters charge the Customer’s credit or debit card for the purchase of the product.

Where a release date is listed on this website, that date is subject to information received from the supplier of the item. Close Encounters will not be held responsible if that item is delayed or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Close Encounters will cancel the Customer’s order and no costs will be charged to the Customer’s account. Close Encounters sells a number of limited editions on this website. The availability of these items is strictly on a ‘first come first served’ basis. Close Encounters will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Close Encounters will cancel the Customer’s order and no costs will be charged to the Customer’s account. Close Encounters will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.

Payment, Pricing & Promotions

All prices on this website are in £ sterling and include V.A.T. where appropriate. Prices and promotions that are offered by Close Encounters on this website may differ from those in the Close Encounters chain of stores. Close Encounters Ltd makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Close Encounters Ltd reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases. In the event that Close Encounters changes the price of an item due to an error, the following Terms apply. Close Encounters will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Close Encounters shall refund the full amount in accordance with these Terms and Conditions. The Customer should be aware that a pricing adjustment due to a promotion, sale or other offer is not considered an error in price by Close Encounters and the above Terms do not therefore apply. Close Encounters is under no obligation to fulfil an order for a product that was advertised at an erroneous price. Ownership of goods does not pass into the hands of the Customer until Close Encounters has received full payment. Close Encounters will debit the Customer’s account on the day that the Customer’s goods are shipped.

The Close Encounters Logo and © 2010 Close Encounters All rights reserved.

Document last reviewed: 19/01/2010